All customized products are non-returnable. That depends on specific goods deliver ways. The speed also base on Custom Clearance Speed, which we can't control.
So if you want this for your gig next weekend it probably wont make it on time, so please keep that in mind when ordering. We use the carton which is designed for the International transport to package the products you ordered.
And we can guarantee the items will not be damaged in the way of transportation. If the item you received is broken or defective, please contact me immediately and return it within 3 days after you received it with the original or approved packaging. Buyers are responsible for return shopping costs. Thank you for your great comments and feedback. We will respond to you in 24 hours and work with you until you are satisfied.